How Much Does Customer Service Training Cost?
Excellent customer service is essential for many businesses and organizations, as it shows their customers that they value the relationship and helps to not only retain customers but to attract new ones. There are many factors to consider when looking at customer service training costs, including what type of customer service training is needed, and whether it will be done in-person or online. In this article, we’ll discuss what customer service training costs, and explore how businesses can determine the best option for their needs.
What Are the Different Types of Customer Service Training?
When it comes to customer service training, there are two main types to consider. The first is in-person training, which involves having an experienced trainer in the room with the customer service staff to lead them through a curriculum that focuses on customer service best practices. This type of training is great for larger companies with customer service staff in multiple locations who need increased face-to-face engagement.
The second type of customer service training is online. This is a more cost-effective alternative and works well for smaller companies with remote customer service staff, as it is easier to access online training resources. Online training also can offer more flexibility when it comes to the curriculum, with staff being able to take the training when it best suits them.
How Much Does Customer Service Training Cost?
The cost of customer service training varies depending on several factors, including the type of training, the length of the training, and any additional services that need to be provided.
In-Person Training Cost
In-person training is often the more expensive option, as on top of the hourly rate of the trainer, there are also other costs associated with running the training such as venue hire, catering, and travel expenses. Typically, in-person customer service training will cost anywhere from $150-$300 per hour, depending on the services required.
Online Training Cost
The cost of online training is usually much lower than in-person training. Depending on the company providing it and the services offered, online training can range from $35-$100 per hour. This makes it much more cost-effective for companies who are looking for basic training for their customer service staff.
What to Look for in a Training Course
When choosing a customer service training course, businesses should make sure that it is tailored to their needs. This includes looking at the curriculum, which should include content that is relevant to the customer service roles that are being trained, as well as providing practical advice and tips on how to provide excellent customer service. It’s also important to make sure the trainer is experienced and knowledgeable in the customer service field to ensure that the training is successful.
Other Factors When Choosing a Training Course
Aside from the curriculum and the trainer, there are several other factors to consider when choosing a customer service training course. It is important to look at the cost of the training and to compare different companies to ensure that the price is competitive. It is also important to make sure that there is adequate support available if needed and that the course can be completed in the allotted time.
How to Ensure Customer Service Training Is Successful
Once the customer service training has been chosen, businesses should create a support system to ensure that their staff is able to retain and use the skills they have been taught. This could include regular check-ins with the trainer and sharing any best practices that the staff have implemented in their customer service roles. Businesses can also measure how successful the training has been with customer feedback surveys to see if customer service levels have improved since the training.
The cost of customer service training depends on the type of training, the length of the training and any additional services provided. In-person training is generally more expensive than online training, with costs ranging from $150-$300 per hour. Online training can be much more cost-effective and is available for $35-$100 per hour. When choosing a customer service training course, it’s important to look at the curriculum and make sure that the trainer is experienced and knowledgeable. As well as this, businesses need to factor in any additional costs such as venue hire and travel expenses. Following the training, businesses should ensure that the customer service staff retain the skills they have been taught by setting up a support system and regular feedback surveys.
